Products

How can I tell if the products I use now are pure from toxic ingredients?
Through a great deal of research, we believe that the best, most objective resource available is the SkinDeep database. It is objective, and one of the most comprehensive resources currently available. Click here to search and review the contents of the product(s) you’re currently using. Odds are, you’ll find yourself joining the Repurify community to stop wondering and get that beautiful feeling of confidence.

What does it mean that your products are “certified pure?”
There is currently no ingredient standard by which cosmetics and personal care product companies regulate the contents of their products - and even government standards are shockingly lax. So we use standards from trustworthy, third-party, non-profit organizations like the Environmental Working Group to sort out the pure products from the rest. Every product we carry passes the Environmental Working Group’s stringent criteria to be rated among the purest, most effective available. That means everything we carry has a rating between “0” and “2,” where “0” is best by the EWG standards.

Is everything you sell natural and/or organic?
The vast majority of the products we carry are made with natural and/or organic ingredients. You can review the ingredients in the description of every product we carry. However, we don’t pay a lot of attention to that, as many product manufacturers find legal loopholes in order to put these words on the package of products that may not be as pure as they’re cracked up to be.

Are the products you carry tested on animals?
No.

Why do you only offer certain products from each company you carry?
We have hand-picked the companies and brands we carry - they are ethical, responsible, and make fabulous products. But we have gone a step further to hand pick each and every product we offer in order to honor our commitment to carry only the purest products the world has to offer. That means that not every product makes our grade to be certified pure.

Are products Repurify.com carries available in supermarkets or large discount stores?
Most products we carry are pretty tough to come by. That’s because we don’t subscribe only to companies with big marketing budgets, but rather companies that make the purest, most effective products out there. Some products are available in “regular” stores, but many aren’t. And even if they are offered in the “natural” sections of big-box stores, good luck sorting them out from the sea of chemicals that surround them… (Plus, have them delivered right to your door, as we contribute a portion of our profits to the Alliance for Pure Products™!)

How can I determine which products are best for my skin, hair, etc.?
We’ve done our best to provide informative product descriptions and usage instructions to help you get positively radiant results from every product we offer. So where appropriate, we let you know what products work best for certain skin types, hair types, desired results, etc. But if you have any questions or need advice on what products will work best for you, email or call our friendly customer support team for a little one-on-one advice.

Customer Service

How do I reach a real person with questions on products or service?
The Repurify team is comprised of actual human beings (what a concept, right?). Email us. Call us. We will help you.

What is your return policy?
We are proud to guarantee our products 100%. That means that if you’re not happy, we’ll fix it. Whether you accidentally ordered the wrong color, or you’ve used a few products a few times and just feel let down. Contact our service team and we’ll provide a refund or replacement.

How do I return a product?
Contact our friendly customer service team to arrange a refund or replacement product.

Can I feel sure my personal information is safe and secure?
Yes. Absolutely. No question about it. We’re as fanatical about security as we are purity and beauty. We use state-of-the-art encryption for secure transactions, and the security of your personal information.

What should I do if I need to change, update, or cancel an order?
Contact our friendly customer service team and they’ll provide simple instructions on how to update your order (though most of the time they can just do it for you).

Home Delivery

Do you deliver products outside of the United States?
We ship to all states and territories of the United States. At the moment, we do not ship internationally.

What carrier delivers your products?
Based on your order, our distribution center automatically selects the most efficient way to get your products from us to your doorstep. Your delivery will arrive via either UPS or USPS Priority Mail. And, of course, the choice is yours within our streamlined checkout if you’d like to have home delivery of your products via expedited service (e.g. second-day, etc.)

From where will my order ship?
Our distribution center is located in Lexington, KY - strategically positioned within 45 minutes of a major distribution hub for UPS.

General

What is the Alliance for Pure Products™?
The Alliance for Pure Products is a movement dedicated to providing meaningful funding to manufacturers and non-profit organizations to help make the world a purer place. It is driven, funded, governed, and otherwise maintained not by a secretive company, lobbyist, or trade association, but rather by a community of conscientious people. By shopping at Repurify.com or other Alliance affiliates, a portion of profits from your purchases are contributed to the Alliance for Pure Products fund, and you earn a vote in how the money is spent. Your smart shopping decision + exceptional, dedicated companies and non-profits = progress towards making the world a purer place.

Is Repurify.com independently owned?
Yes - we are a privately held, independent company called Only The Pure LLC. We answer only to ourselves, our families , and our shoppers - the most important constituents when it comes to using pure, non-toxic products each and every day.