Home delivery is free for orders over $75.00 (calculated before any applicable tax). For all other orders, home delivery will be a flat rate of $6.99 for UPS Ground service. Orders shipped via UPS Ground will usually be delivered within 5 business days, though it is often shorter depending on proximity to our Lexington, KY distribution center. Orders placed by 11:45 AM EST on a standard business day will usually ship the same day.

2-Day or Next Day Shipping
We ship via UPS and expedited service is available at your discretion and expense over and above the free or flat rate home delivery charge (whichever applies to your order). When you order by 11:45 AM EST on a business day, most orders will ship the same day and you will receive it in 1-2 business days via expedited service. The following issues may result in delayed shipping:
Incorrect shipping address
Shipping address does not match billing address
Payment delay or issue
Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
UPS failure to deliver (e.g. severe weather conditions)

Shipping Restrictions
We currently deliver only to the United States, EXCLUDING Alaska and Hawaii. We do not make international deliveries (or to Puerto Rico). We do not yet offer guaranteed overnight shipping, although many areas of the country do receive their orders the next day.

Tracking The Shipment of Your Order
We send you a shipment confirmation email once your order ships. In it, we provide you a tracking number you can use on the UPS website to track your order. We also list the tracking number with your order detail if you click the "Order Status" button when you log in to your account. Our customer support team is also always happy to help you track the status of your order.

Where is Your Order?
If the tracking information shows the order has been delivered, be sure to check everywhere -- occasionally, carriers will leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item as returned to us, contact us by email or phone. We may have the wrong shipping address, the parcel may have been misplaced in shipping, or the driver may have attempted to deliver it but been unsuccessful.

If You Are Not Home
Our home deliveries do not require a signature. It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman. If the driver feels it is best to obtain a signature, he/she will try a few times to get one. After that, the package will be returned as "undeliverable" and you should get a full refund unless it is determined the order was improperly "refused." These undeliverable orders will not be resent. A new order must be placed.

Products Arriving Together
Most of the products are all shipped out together in one box and will arrive at the same time. If the order is large and is shipped in more than one package, they may arrive separately, although that is rare. If you log in to your account, you can see the number of tracking numbers listed for your order. That determines the number of packages that were shipped. On the UPS website, you can also see the estimated delivery date for each package.

Can I Ship to A.P.O. Box, or APO/ FPO Address?
At present, we are unable to fulfill shipments to P.O. boxes, APO or FPO addresses. However, we hope to provide this service in the near future.

return policy

Return Policy
We guarantee your complete, 100% satisfaction. If you are not satisfied with your purchase for any reason, we will gladly accept returns of unopened packages in their original condition within 60 days of the sale date and issue a full refund. If your product has been opened, contact our friendly customer support team and we will be happy to assist you in arranging a replacement, or refund, as well.

How to Return A Product
Simply call our Customer Care Center via phone (1-800-951-7830) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . A friendly customer support team member will take care of the details and provide an email message containing confirmation and/or any additional instructions on your return, exchange, and/or refund.

Packing And Sending Your Return

The box the items were originally shipped in can be reused if the sizing is appropriate. Simply pack it securely and ship to us using whichever carrier you prefer.